FAQ

What kinds of products do you offer?

We specialize in meaningful charms, pendants, and bracelets that help you tell your unique story. Our collections include charms themed around Animals, Family and Friends, Love, Nature, Professions, Birthstones, Gold Pendants, and much more. Each piece is crafted to be a token of a cherished moment or relationship.

Are your products suitable as gifts?

Absolutely! Our charms are perfect for marking milestones, celebrating relationships, or simply as a thoughtful gift for someone special. Whether you’re a ‘Celebrator’, a ‘Connector’, or a ‘Style-Seeker’, you’ll find something meaningful for yourself or a loved one.

How do I place an order?

Simply browse our website, select the items that resonate with your story, add them to your cart, and proceed to checkout. You will be guided through the steps to enter your shipping details and choose a payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to save your shipping information, track your orders, and view your order history for a faster shopping experience next time.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Is my payment information secure?

Yes, we prioritize your security. Our checkout process uses encryption to keep your payment information safe and confidential.

Where do you ship to?

We are proud to ship our meaningful jewelry worldwide! However, due to logistical constraints, we are currently unable to deliver to some parts of Asia and a few remote regions. We appreciate your understanding.

What are my shipping options?

We offer two reliable shipping methods to serve you better:
Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx in 10-15 business days. Ideal for time-sensitive gifts.
Free Shipping: Available on orders over $50. Processed in 1-2 business days and delivered via EMS in 15-25 business days. Perfect for building your collection without rush.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your package’s journey right to your doorstep.

What is your return policy?

We want you to be completely happy with your purchase. If you are not satisfied, you may return unworn items in their original condition within 15 days of receipt for a refund or exchange. Please reach out to our customer care team at [email protected] to initiate a return.

Who pays for return shipping?

For returns due to our error or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

How can I get in touch with you?

Our dedicated team is here to help with any questions or concerns you may have. Please email us at [email protected]. We are based at 835 Tenmile Road, Boston, US 02110.